Delete your FormRaise account
You can delete your account from the app, or ask Queria Srl support to delete it, even if FormRaise is no longer on your phone.
If you want to keep your account, you can delete a video or ask us to delete specific data.
Request deletion by email
Write to [email protected] from the address linked to your account, with the subject “[FormRaise] Account deletion”. Say that you want to delete your account and its data. Do not send your password.
If you can no longer use that email address, contact us anyway: we will help you prove the account is yours before going ahead. Your email starts a request to support; the deletion is carried out after this check.
Delete your account in the app
Sign in to FormRaise, open Settings and choose Delete account. Confirm to complete it. You need a connection to the service; if an error appears, try again or use the address above.
Delete a video without closing your account
In your profile open Your videos; if you are a trainer, open the athlete’s profile and the Athlete videos list. Select the video, scroll to Delete video and confirm. The video and its analysis are removed from FormRaise; the original in your phone’s camera roll stays where it is. Your account stays active.
Deleting online requires sync. If the app says the video was deleted only on the phone, sync again from your profile when you are connected. Backups already created follow the times given below.
To ask us to delete a video or other specific data without deleting your account, write to [email protected] from the address linked to your account. Say which data you want deleted, for example the exercise and the date of the video, and that you want to keep your account. Do not send passwords or unnecessary attachments. If you cannot use that address, contact us so we can check the account is yours: support handles the request after this check.
What data is deleted?
Deleting your account is permanent: it ends your sessions and removes from the live service the account profile, its links and the related training data, such as videos, analyses and assessments. Cloud video files are removed by a clean-up process that runs after the request.
If you delete a trainer account, the linked athletes keep their accounts, recordings and history. The trainer’s link and access are revoked; assessments and checklists already delivered may keep the reference to the trainer who made them.
If you complete the deletion in the app, the account’s folder on that device is removed too. An email request cannot remotely delete files already on a phone or exported copies: you can remove them from the device.
Which copies remain, and for how long?
Encrypted backups already created expire after 36 days for daily backups and 367 days for monthly ones. Until then they may hold data from before the deletion. New backups contain the database and metadata without duplicating video files; some earlier backups also include videos and follow the same times.
You can find more about the data we process and your rights in the FormRaise privacy notice (in Italian). For other issues, see support.